Herbal Nails & Spa – Whittier values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect and share your personal information, including information collected through our website and SMS/Text Messaging services. By using our website or services, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following categories of personal information:
- Your name, phone number, email address and billing details when you visit our website, book appointments or opt in to messaging services
- Appointment details including services scheduled, appointment history and special requests
- Website usage data including IP address, browser type and interactions via cookies or tracking technologies
- Health information relevant to spa and beauty services, such as allergies, skin sensitivities and medical conditions that may affect treatments
- Mobile phone number and consent data when you opt in to SMS/Text messaging services
2. SMS / Text Messaging
SMS Consent & Opt-In
By opting in to receive SMS/Text messages from Herbal Nails & Spa – Whittier, you consent to receive recurring automated messages including appointment reminders, order confirmations, service updates and marketing or promotional messages. Consent is not required as a condition of purchase. Message frequency varies. Standard message and data rates may apply.
Our SMS program is operated through GoHighLevel / LeadConnector, with Clear Choice Systems acting as an authorized A2P operator on behalf of Herbal Nails & Spa – Whittier.
- Opt-Out: Reply STOP at any time to unsubscribe from all SMS messages. You will receive one final confirmation message and no further messages will be sent
- Help: Reply HELP for support or contact us at (949) 421-3599
- Supported Carriers: AT&T, T-Mobile, Verizon, Sprint, Boost Mobile, MetroPCS, U.S. Cellular, Cricket Wireless and most major US carriers. Carrier support may vary
- No Sharing of SMS Data: Mobile opt-in data and SMS consent information will never be shared with third parties for marketing or promotional purposes
- All other use-case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties
3. How We Use Your Information
Your personal information may be used to:
- Schedule, manage and confirm appointments
- Provide personalized spa and beauty services tailored to your preferences
- Send appointment reminders, service notifications and promotional content (with your consent)
- Process payments and maintain billing records
- Respond to customer inquiries and provide customer support
- Improve our services through analytics and customer feedback
- Comply with legal requirements and maintain required business records
- Detect and prevent fraud and unauthorized activity
4. Information Sharing
We respect your privacy and strictly limit how your information is shared:
- No mobile information will be shared with third parties or affiliates for marketing or promotional purposes
- We may share information with subcontractors who support our operations, such as appointment booking systems, payment processors and customer service platforms
- We may disclose information when required by law, legal process or government request, or to protect the rights and safety of our business, staff or customers
- In the event of a business acquisition or merger, your information may be transferred to the acquiring entity under the same privacy protections
- SMS opt-in data and consent information will not be shared with any third parties under any circumstances
5. Data Security
We implement industry-standard practices to protect your personal information:
- Secure servers and encrypted data transmission (SSL/TLS)
- Payment transactions are processed through certified, PCI-compliant payment gateways
- We do not store complete credit card numbers on our systems
- Access to personal information is restricted on a need-to-know basis
- Regular security reviews and staff training on data protection practices
While we take every reasonable precaution, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.
6. Your Privacy Choices & Rights
You have the following rights regarding your personal information:
- SMS Opt-Out: Reply STOP or OUT to any SMS message to unsubscribe at any time
- Email Opt-Out: Click the unsubscribe link in any promotional email
- Data Access: Request access to the personal information we hold about you
- Data Correction: Request correction of inaccurate or incomplete data
- Data Deletion: Request deletion of your personal information, subject to legal retention requirements
- Data Portability: Request a copy of your data in a portable, machine-readable format
- Marketing Preferences: Update your communication preferences at any time by contacting us
To exercise any of these rights, contact us at [email protected] or call (949) 421-3599.
7. Cookies & Tracking Technologies
We may use cookies and similar technologies to:
- Improve website functionality and user experience
- Analyze how visitors interact with our website
- Remember your preferences and session information
- Support retargeting and advertising efforts
You can control or disable cookies through your browser settings. Disabling certain cookies may limit some website functionality. By continuing to use our website, you consent to our use of cookies as described in this policy.
8. Data Retention
We retain your personal information only as long as necessary for the following purposes:
- Providing and managing your services and appointment history
- Complying with applicable legal, regulatory and tax obligations
- Resolving disputes and enforcing our agreements
- Maintaining business records in accordance with state and federal law
When data is no longer required, we securely delete or anonymize it.
9. Children's Privacy
Our website and services are intended for individuals 13 years of age and older. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected information from a child under 13, we will delete it promptly. If you believe we may have collected such information, please contact us immediately.
10. Policy Updates
This Privacy Policy may be updated periodically to reflect changes in our practices, services, technology or legal requirements. We will notify you of material changes by posting the updated policy on our website with a revised effective date. Your continued use of our services after any such update constitutes your acceptance of the revised policy.